Repeat the process for other HP printers that you use. Once installed, non-HP printer ink cartridges should be recognized again so that they can be used once again. Download only is just fine, as the firmware is provided as an executable file that you can run to install it on the affected HP printer. You are asked whether you want to use the HP Download and Install Assistant, or download only. Click on the download link next to it.You should see a new firmware release on October 12, 2016. Scroll down to the firmware section on the page and expand it.The site returns a list of matching products, or the actual product depending on whether the search term resulted in multiple hits or just one.The easiest option is to enter the HP printer model number, e.g.You are redirected to a locale automatically depending on the device's IP address. Visit the HP Customer Support site for software and driver downloads.If one of your HP printers was affected by the old firmware update, and the resulting blocking of non-HP ink cartridges, you may do the following to restore that functionality again: Firmware updates were however available for all HP printers that I tested. I cannot confirm that they are available for all affected printers as there is no list of all printers affected by the issue initially. The value of any promotional gift card that was issued for a returned order will be deducted from the final refund.The time has come, as firmware updates are now available for HP printers. Please reach out if you have not heard back from us within this time. We will inspect your return and process your refund within five business days of delivery in most cases. When returning your item, please allow for shipping time, warehouse processing, and returns processing. Please send an email to to initiate the Return Request and include the following information: Name, Order #, Reason for Return.Ī reply email with return approval will be sent within 2 business days and will include return instructions. To open a return request please see instructions below : Ink Genie's outstanding return policy covers defects for the life of the print cartridge. All ink cartridges must be returned with the original box and all dates on ink cartridge must match our shipping records for a refund. Please keep all original packaging in case the item needs to be returned. ![]() Upon approval by Ink Genie a shipping label will be forwarded to your email address on file to return. This information is needed to assess an item for defects or damage. To open a return or replacement request for a defective item, please have a copy of your Supplies Status Page, generated from your printer, as well as pictures of the damaged item and/or printing error. If the item is returned materially different from how it was sold, the item will be subject to a 50% restocking fee as the item can not be sold in its original form. Items returned different than how they were received: Expired ink cartridges can not be returned. ![]() If the item(s) is returned after the 30 days return policy expires and in the same condition as it was shipped a restocking fee of 20% will be deducted from the refund. Unopened items returned after 30 days of receipt: Unopened and undamaged products can be returned to Ink Genie at the buyer's expense within 30 days of the receipt date. Unopened Items returned within 30 days of receipt: Genuine HP 564XL Black Ink Cartridge, High Yield (CN684WN#140) Specifications of Genuine HP 564XL Black Ink Cartridge, High Yield (CN684WN#140) Product Name We sell name-brand, authentic toner and ink at affordable prices that you can rely on. More About Genuine HP 564XL Black Ink Cartridge, High Yield (CN684WN#140)Īt Ink Genie®, we offer Genuine HP Products to help you save more money on each and every print. This allows us to offer original, brand name ink and toner cartridges at below retail prices. Ink Genie® is an independent ink and toner reseller and is not affiliated with HP. Regardless of the HP Printer Ink products you’re looking for, we guarantee the authenticity and quality of every ink and toner cartridge we offer! Learn more about the Ink Genie® Guarantee! These low-cost ink and toner products may have perfect imperfections for blemished and no box allowing you to buy online original Printer Ink products made by HP at great prices. We offer new retail boxes below retail price as well as blemished boxes, and sometimes no box at all. We have a wide HP ink and toner catalog online with only original OEM products.
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